Computer First acts as our own de facto IT department, fully understanding our systems and in much of our business having designed our IT system architecture. The service level is excellent both in person and remotely and most problems are solved quickly and easily
We have been using the services of Computer First for a number of years and have found them to be efficient, reliable and innovative in their approach.
With a keen eye for cost-effective solutions CF provide the equivalent of an in-house IT service without the larger overhead that would otherwise be incurred.
Recently we have experienced multi-site issues with internet connectivity and Computer First assessed our needs quickly and efficiently, putting into action a plan to eliminate this issue for our Group.
Profound Services are a training company based in Peterlee and has been in business since 2006. The managing director, Mr Steven Ward, started the business on his own from his home with a lap top and a single printer. In the last four years the business has grown to 23 full time employees with half based at the Novus Business Centre and half working from home.
During this period of growth the company purchased a large volume of IT equipment and employed a full time IT administrator. However it became apparent this year we were in need of a dedicated IT department. After a thorough evaluation of our needs it was decided to out source our IT support and look for a contract with an experienced firm. After an extensive search we decided to recruit Computer First on a three month trial.
We have now been in partnership with Computer First for six months and have been delighted with the support and professional advice we have been given. We have recently purchased two new photocopiers and had to negotiate with a couple of firms, Mark has been invaluable during this period , his extensive knowledge and experience has helped achieve an excellent deal.
Their attitude to us as their customer has been first class, they go the extra mile to make sure all our problems get a friendly and helpful response.